ResponseMaster Referral Program

ResponseMaster and Cost Recovery Referral Program

Terms and Conditions

Effective Date: 03/27/2025

These Referral Program Terms and Conditions (“Referral Terms”) govern participation in the Referral Program (“Program”) offered by Emergency Solutions, Inc. (“Emergency Solutions”, “we”, “our”, or “us”) for its products, ResponseMaster Software or Cost Recovery services. By participating in the Program, you (“Referrer”, “you”, or “your”) agree to be bound by these Referral Terms in addition to our standard Terms and Conditions.

  1. Eligibility
  • The Program is open to individuals who are 18 years of age or older.
  • Employees, contractors, or affiliates of Emergency Solutions, Inc. are not eligible to participate.
  • Referrals must be new customers who have not previously registered with or used ResponseMaster or Cost Recovery services.
  1. How the Program Works
  • To make a referral, complete the online information form provided by Emergency Solutions.
  • A “Qualified Referral” is a fire department or organization that:
    • Was referred by you;
    • Signs up for a paid ResponseMaster subscription or Cost Recovery services within 90 days of the referral; and
    • Is verified by Emergency Solutions as meeting the eligibility criteria.
  1. Referral Rewards
  • For each Qualified Referral, you will receive a personal $100 referral bonus or have $100 donated to your department.
  • Rewards are issued within 30 days after the referred customer qualifies.
  • Emergency Solutions reserves the right to substitute a reward of equal or greater value at its discretion.
  1. Prohibited Conduct

Participants must not:

  • Refer themselves or create multiple accounts to earn rewards;
  • Use spam or unsolicited communications to promote the referral program;
  • Misrepresent the services, pricing, or terms of Emergency Solutions;
  • Engage in fraudulent, deceptive, or unethical behavior.

Violation of any of these rules may result in disqualification from the Program and forfeiture of any rewards.

  1. Taxes

You are responsible for any applicable taxes on rewards received through the Program. Emergency Solutions may require completion of a W-9 form and may issue IRS Form 1099 as required by law.

  1. Modifications and Termination

Emergency Solutions reserves the right to modify or terminate the Program at any time without prior notice. Modifications may include changes to eligibility, reward structure, or other terms. Rewards earned before such changes will be honored according to the terms in effect at the time the referral was made.

  1. Limitation of Liability

To the maximum extent permitted by law, Emergency Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your participation in the Program.

  1. Governing Law

These Referral Terms shall be governed by the laws of the State of Texas, without regard to conflict of laws principles. Any disputes shall be resolved in the courts located in Smith County, Texas.

  1. Contact

For questions about the Referral Program, please contact:

Emergency Solutions, Inc.
P.O. Box 1238 Whitehouse, TX 75791 

Sales Specialist Direct Line: (430) 235-3653
[email protected]
https://emergency.solutions/contact/