an Emergency Solutions, Inc. Product
About Us
Emergency Solutions, Inc was founded and is operated by firefighters. Combined, we hold years of firefighting, medical, and IT experience and are all certified through the State Firefighters' & Fire Marshals' Association of Texas and/or the Texas Commission on Fire Protection. As an active group of firefighters, both paid and volunteer, we’ve been where you are now. In performing day to day operations, we realized we could be more efficient in the way we do business.
Our goal is to ensure that small and medium-sized fire departments have access to the same solutions that are currently only available to large departments, while also providing more efficient, cost-effective solutions for large departments.
We're based in Texas with team members across the nation.
What Our Customers Are Saying
What we really like about Response Master is that all of the modules come with it for one price. All of the other RMS providers we looked into had an upcharge for every module that we wanted to have in our system, which quickly exceeded our limited budget. The Response Master software is fairly intuitive…
I would like to express my sincere appreciation to you and Emergency Solutions for going above and beyond to help me incorporate Response Master into our everyday operations here at Tivoli Volunteer Fire Department. We have been able to streamline our reporting, inventory, inspections and have even been able to start receiving much needed funds…
We starting using Response Master a little over a year ago and has made things so much easier. The help desk is always quick to respond and the software is easy to use. I recommended Response Master to other Departments.
We started using Response Master this past year their website has been absolutely fantastic I would highly recommend it to anyone . Their customer service has been amazing doesn’t matter how big or small of a question you have.
Switching to Response Master has been the answer to our prayers! Before switching we were using a dated Windows7 program for our department, that did NOT evolve along with the department. The guys at Reseponse Master make it EASY! It’s AFFORDABLE, USERFRIENDLY, and a ONE STOP SHOP. What more could a Fire Department ask for?
We made the ultimate decision to move to a different software that was more practical, and efficient for our department. The amazing people with emergency solutions made sure our transfer to our new system was smooth and effective by being there every step of the way, by email or as easy as a phone call….
As a small town in the Texas panhandle, money is not abundant by any means whatsoever. Thanks to Emergency Solutions and Response Master we have been able to purchase a new engine, battery operated rescue tools, a brand new side-by-side and many other items that normal budgeting simply would not allow! The Software is very…
We have been completely satisfied since switching to Response Master in March of 2023. We have received enough through the great people working in the cost recovery department to easily cover the cost of the program. It has been a great addition to our tools at Evergreen Volunteer Fire Department! Thank You!
Emergency Solutions’ ResponseMaster software has greatly eased the overwhelming burden of paperwork and government reporting for our small department. Despite the relatively few calls we run each year, the Cost Recovery feature makes the service affordable and highly worthwhile. Their support team is quick to respond to any tickets we create and follows up to…
The team at response master takes wonderful care of any issue we encounter. This software has streamlined all aspects of the department and eliminated the folders full of excel spreadsheets I had to use before.
Response Master has helped our volunteer fire department greatly financially with a huge success rate in filing claims. Everyone who works in the claims department works endlessly to make sure every avenue has been tried to collect for us. We recommend Response Master to everyone!
It is always a pleasure speaking with you and your team. I can not express our gratitude enough for the professionalism and knowledge that show. Your tech support is, in my perspective, well above par. Your team is quick to respond, even if it’s just to let us know that you don’t have an answer…
Before switching to Response Master, we were using three different systems for reporting, response, and cost recovery. After switching not only are we saving money overall, but have recovered enough to pay for itself plus. The reporting software also automatically loads to TXFIRS/NFIRS making one less step for me to do as well. The reports…
From all of us here at Moore VFD, I would like to say thank you for all you guys do for us. You have made my job easy as a chief and everyone else’s job as well. We had an awesome year last year, through your hard work and what you collected for us we raised almost 50 percent of our ESD budget amount. For a small dept with a very small budget that is big for us, very big. With a great team in place, and your team to support us, a slightly bigger esd budget for 2019/2020 fiscal year we have positive growth coming. So from all of us, please pat each one of your members on the back and tell them thank you!