All-in-One, Integrated Fire Department Software
ResponseMaster by Emergency Solutions, Inc.
ResponseMaster is a single, unified platform built specifically for fire departments, EMS agencies, and emergency services districts. Unlike fragmented systems that require separate vendors or disconnected tools, ResponseMaster delivers everything you need — in one place, with one login, backed by one support team.
One System. Endless Capability.
Whether you’re managing incidents, tracking training, submitting reports, or billing for services, ResponseMaster handles it all. No jumping between apps, no duplicate data entry, no sync delays — just one seamless, integrated workflow.
For Firefighters
ResponseMaster is an easy-to-use application that enables you to do a multitude of tasks from your computer or mobile device while in the field. A single integrated solution that shares data between tasks, eliminating the need for redundant data entry in multiple programs.
For Administrators
ResponseMaster offers custom reporting, automated data export to NERIS/NFIRS, and cost-recovery and billing solutions, providing an all-in-one application with no contracts or upfront cost.
What we really like about Response Master is that all of the modules come with it for one price. All of the other RMS providers we looked into had an upcharge for every module that we wanted to have in our system, which quickly exceeded our limited budget. The Response Master software is fairly intuitive…
- Michael Harkey, Chief – Caney Volunteer Fire Department (OK)
I would like to express my sincere appreciation to you and Emergency Solutions for going above and beyond to help me incorporate Response Master into our everyday operations here at Tivoli Volunteer Fire Department. We have been able to streamline our reporting, inventory, inspections and have even been able to start receiving much needed funds…
- Rosemary Bazan, Training Chief – Tivoli VFD (TX)
We starting using Response Master a little over a year ago and has made things so much easier. The help desk is always quick to respond and the software is easy to use. I recommended Response Master to other Departments.
- Randy Oliver, Deputy Chief – Segno Fire (TX)
We started using Response Master this past year their website has been absolutely fantastic I would highly recommend it to anyone . Their customer service has been amazing doesn’t matter how big or small of a question you have.
- Asst. Chief Wesley Sargent – Clarksville Fire Rescue (TX)
Switching to Response Master has been the answer to our prayers! Before switching we were using a dated Windows7 program for our department, that did NOT evolve along with the department. The guys at Reseponse Master make it EASY! It’s AFFORDABLE, USERFRIENDLY, and a ONE STOP SHOP. What more could a Fire Department ask for?
- Jacob Eady , Captain/EMT – Westminster Volunteer Fire Dept. (TX)
We made the ultimate decision to move to a different software that was more practical, and efficient for our department. The amazing people with emergency solutions made sure our transfer to our new system was smooth and effective by being there every step of the way, by email or as easy as a phone call….
- LT Evan Stites – Doolittle Rural Fire Protection District (MO)
As a small town in the Texas panhandle, money is not abundant by any means whatsoever. Thanks to Emergency Solutions and Response Master we have been able to purchase a new engine, battery operated rescue tools, a brand new side-by-side and many other items that normal budgeting simply would not allow! The Software is very…
- Chief Jeremy Earl – Tulia Fire Department (TX)
We have been completely satisfied since switching to Response Master in March of 2023. We have received enough through the great people working in the cost recovery department to easily cover the cost of the program. It has been a great addition to our tools at Evergreen Volunteer Fire Department! Thank You!
- Michael Greene – Evergreen Volunteer Fire Department (NC)
Emergency Solutions’ ResponseMaster software has greatly eased the overwhelming burden of paperwork and government reporting for our small department. Despite the relatively few calls we run each year, the Cost Recovery feature makes the service affordable and highly worthwhile. Their support team is quick to respond to any tickets we create and follows up to…
- Trendal Toews, Captain – Glenn Codora Fire Protection District (CA)
The team at response master takes wonderful care of any issue we encounter. This software has streamlined all aspects of the department and eliminated the folders full of excel spreadsheets I had to use before.
- Chief Matt Smith – Coffee Springs Vol. Fire Dept. (AL)
Response Master has helped our volunteer fire department greatly financially with a huge success rate in filing claims. Everyone who works in the claims department works endlessly to make sure every avenue has been tried to collect for us. We recommend Response Master to everyone!
- Dory Sargent – Bethel Cayuga VFD
It is always a pleasure speaking with you and your team. I can not express our gratitude enough for the professionalism and knowledge that show. Your tech support is, in my perspective, well above par. Your team is quick to respond, even if it’s just to let us know that you don’t have an answer…
- Asst Chief Williams – Diamond Area Fire Protection District (MO)
Before switching to Response Master, we were using three different systems for reporting, response, and cost recovery. After switching not only are we saving money overall, but have recovered enough to pay for itself plus. The reporting software also automatically loads to TXFIRS/NFIRS making one less step for me to do as well. The reports…
- Craig Powell Fire Chief - Liberty County ESD#7
From all of us here at Moore VFD, I would like to say thank you for all you guys do for us. You have made my job easy as a chief and everyone else’s job as well. We had an awesome year last year, through your hard work and what you collected for us we raised almost 50 percent of our ESD budget amount. For a small dept with a very small budget that is big for us, very big. With a great team in place, and your team to support us, a slightly bigger esd budget for 2019/2020 fiscal year we have positive growth coming. So from all of us, please pat each one of your members on the back and tell them thank you!
- Chief J.D. Earls – Moore VFD (TX) Fire Chief
Get Started with ResponseMaster
With tools to make every part of your process faster, easier, and more accurate.
Awards & Acknowledgements
We do everything for our clients, people, and partners, not to win awards. But it’s nice to be seen for the work we do.
Cover story | Top 10 Fire Protection Solution Providers
Best Specialist Firefighting Technology Solutions Firm 2019
Integration & Automation
Integrations and automation make your job faster and easier.
NERIS/NFIRS
ResponseMaster automatically exports your incident data to state and federal agencies so you don't have to.
Cost Recovery
ResponseMaster automatically exports incident reports to the integrated billing system based on your parameters. Our cost recovery specialists handles it from there, but you get real-time status of all claims right from within ResponseMaster. No extra steps; just complete the incident report and get paid.
NOAA
ResponseMaster uses NOAA data to automatically fill out weather-related fields in the incident report and to provide proactive alerts to your personnel about adverse weather events via dashboards and the website.
Your Website
ResponseMaster has widgets that you can embed on your website to provide real-time information on things like your call volume and fire danger. Simple to set up.
More than just software and detailed reports?
ResponseMaster is the one and only truly all-in-one solution offering incident notifications, real-time dashboards that show weather, incident information, fire danger, and much more, and Kiosks that allow easy logging of SCBA fills and Gear washing.
Mobile App
ResponseMaster’s mobile app gives responders real-time access to incidents, patient records, and apparatus checkoffs directly from the field.
Web App
The web-based platform offers full administrative control, reporting, and configuration tools — all accessible from any modern browser.
Dashboards & Kiosks
Easy to use situational awareness displays and interactive kiosks that make logging SCBA fills and Gear Washes faster and easier.
- Incident reporting section with a user friendly interface to walk users through the reporting process. Multiple pull-down lists, all with search field capability to speed you through your reports. Optional process to provide Quality Assurance checking of completed reports.
- Automatically submit NERIS/NFIRS reports for your department to remain compliant.
- On-line dashboard to keep you informed of your department's activities.
- Department Admin section to manage personnel and apparatus with multi-fdid and multi-station capability.
- Fleet Management section to track information on your department's assets.
- Optional Insurance Billing capability to assist your department in recovering costs accrued while working incidents, handling false alarms, inspection billing, and permit billing services available, all with no additional actions required.